FAQs

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 5-10 business days. International orders may take longer. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please make sure the item is in its original condition, unworn or unused, with tags and packaging intact. To initiate a return, please contact our customer support team at info.valorfortuna@gmail.com.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on our website or the courier's website.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible at info.valorfortuna@gmail.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

7. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team at info.valorfortuna@gmail.com for more information and pricing.

8. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer support team at info.valorfortuna@gmail.com within 48 hours of receiving the item. We will gladly replace the item or issue a refund. Please include photos of the defective or damaged item to expedite the process.

9. Can I return a personalized or custom-made item?

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged. If you have any concerns about a personalized or custom-made item, please contact our customer support team at info.valorfortuna@gmail.com and we will be happy to assist you.

10. How can I contact customer support?

You can reach our customer support team by emailing us at info.valorfortuna@gmail.com. We strive to respond to all inquiries within 24 hours. Please include your order number and any relevant details in your email to help us assist you more efficiently.